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AMERICAN OWNED AND
OPERATED SINCE 2009
Returns & Credits Policy
MISSING OR DAMAGED ITEMS
To receive credit for missing items or items that were damaged in transit, you must
JNJ Distribution accepts returns of all products that are in saleable condition that are pre-authorized other than perishable items with an expired date.
Credit for authorized returns will be issued upon receipt of product and verification of return eligibility within seven days of receipt.
Defective products are eligible for credit for up to 30 days from the date that the consumer purchases the product.
To receive credit, you must return the defective product to JNJ Distribution along with the store receipt using the same process above with a Return Authorization. JNJ Distribution reserves the right to replace the defective product in lieu of a credit.
After JNJ shipment receipt, you will be emailed a credit note for products that meet the Returns & Credit Policy. Credit memos or replacement product will be issued within 48 hours or receipt.
Return Authorization Form Download —>
Return Authorization Form Download
Before using this form, please contact firstname.lastname@example.org to receive an RA number & receive approval for all items you would like to return.